Complaint. How do you make a tourist complaint?

Companies operating in the tourism sector must provide “complaint forms” to any customer who wishes to make a complaint, which must be put up on a notice placed in a clearly visible place for customers. To make a complaint, complete the complaint form and give one copy to the establishment and another to the Directorate General for Tourism of the autonomous region you are visiting. You can also make a complaint from any of the registration offices of the administrative bodies and at many tourist offices. Please send your complaint as soon as possible since there may be specific deadlines after which violations expire. This process can lead to a fine for the company you are claiming from. If you wish to receive financial compensation for your claim, you must file it with the Law Courts or request arbitration from the Directorate General for Consumer Affairs. The arbitration application must be opened at the municipal consumer information offices (OMIC) or the Directorate General for Consumer Affairs of each autonomous region.