
Complaining. How do you make a tourist complaint?
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During your stay in Spain, you have the right to receive tourist services with the quality and characteristics advertised by the companies that offer them. If this is not the case, you can make a complaint at the establishment itself or the headquarters of the company you are complaining about. They must have documents known as “claim forms” available for customers, which they will advertise on a notice placed in a clearly visible place for the clientele.