Blandat

What is the procedure to lodge a complaint for a tourist service?

During your stay in Spain, you have the right to receive quality services that correspond to what travel companies advertise. If you do not, you have the right to lodge a complaint.
The law dictates that all commercial establishments must have complaint forms at the disposal of the client, announced by a clearly posted sign.
Such complaints can be made at the establishment itself, at tourist information offices, and at Public Administration offices (Local, Autonomous, and National).
If your complaint is proven to be truthful, the Public Administration will fine the establishment, or tourist service in question.

Uppåt

Can you drink the tap water?

Drinking water supply is guaranteed throughout Spain. We have stringent control systems that guarantee water quality. Nevertheless, in some Mediterranean coastal areas consumption of bottled water is widespread.

Uppåt

Which system of weights and measures is used in Spain?

Spain uses the Metric (Decimal) System, with seven basic units of measurement, known as the International System of Units (SI), which is valid throughout the European Union. The system governs all units of weight, measurement and distance (metre, kilogram, second, litre, ton…).

Uppåt

How do electrical appliances work in Spain?

Electricity supply in Spain is AC 220 Volts, 50 Hertz. Sockets meet European regulations and use the round pin system. However, most hotels have adaptors for different plugs. Make sure that the electrical appliances you are going to use (computers, mobile phone chargers, shavers…) work at this voltage.

Uppåt