Miscellaneous

What you should know if you have a complaint about a tourist service.

During your stay in Spain, you have the right to receive tourist services according to the quality and characteristics advertised by the companies which offer them. If you are not satisfied, you are entitled to lodge a complaint or claim. The current legislation requires all establishments to have documents known as “claim forms” available for customers, and to advertise this fact on a notice placed so as to be clearly visible to the clientele. These forms must be submitted in the establishment itself, and in the Municipal Consumer Information Office (OMIC). In the event that the claim is proved to be true, the Administration will impose a fine on the establishment or tourist service company which was the object of the complaint.

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Can you drink the tap water?

Drinking water supply is guaranteed throughout Spain. We have stringent control systems that guarantee water quality. Nevertheless, in some Mediterranean coastal areas consumption of bottled water is widespread.

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Which system of weights and measures is used in Spain?

Spain uses the Metric (Decimal) System, with seven basic units of measurement, known as the International System of Units (SI), which is valid throughout the European Union. The system governs all units of weight, measurement and distance (metre, kilogram, second, litre, ton…).

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How do electrical appliances work in Spain?

Electricity supply in Spain is AC 220 volts, 50 Hertz. Sockets meet European regulations and use the round pin system. However, most hotels have adaptors for different plugs.

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